Shipping & Returns

 

Last Order Dates for Christmas 2017

All orders for Christmas delivery must be received by Sunday 17th December (selecting 1st Class Postage).
Any orders placed from Monday 18th December will be dispatched in January.

Dispatch Times

All our products are made to order.
Generally most orders are dispatched within 1 – 2 Working Days.
For Canvas Prints it’s usually 2 – 3 Working Days.
Please note that it may take a bit longer during busy periods or for large orders.
We will send you a notification via email to let you know when your order has been completed.

 

Delivery Times

As soon as your order has been dispatched, the Estimated Times we would then expect your order to arrive are as follows.

1st Class:  Estimated 1 – 3 Working Days.
2nd Class:  Estimated 3 – 5 Working Days.

 

FREE UK Delivery

We offer Free delivery to anywhere within the UK mainland for orders over £40.
(Free postage option must be selected during checkout)

For orders less than £40 the shipping charges are as follows for 1st Class..
A5 Print – £2.00 + £0.50 per extra item.
A4 Print – £2.25 + £0.50 per extra item.
A3 Print – £4.95 + £0.75 per extra item.
A5 Frame – £2.75 + £0.95 per extra item.
A4 Frame – £3.00 + £0.95 per extra item.
A3 Frame – £5.95 + £1.25 per extra item.
A2 Frame – £5.95 + £1.25 per extra item.

*New – Cheaper 2nd Class Postage options are now also available for the UK , please see your ‘basket’ for price information.

 

Problems with your order?

We want total 100% satisfaction for our customers.
We will always do our best to sort any problems for you as quickly as possible.
Please contact us via email  quoting your order number if there is any issue with your order.

Replacements will be offered for damaged goods or any mistakes on our part.
(please provide photo evidence, so we can deal with your issue swiftly).
Any returns must first be approved by us.
We will not be held liable for buyers mistakes, including text errors or poor quality images provided when placing an order.
However, we have every sympathy that mistakes do sometimes occur, so please let us know if this has happened as we will always try & help in some way.

Returning your item/s
All returns must first be approved by us.
If your return is accepted, your item/s must be returned complete & including all packaging as sent + the packing slip (which includes your order number) within 30 days for refunds to be valid.
The buyer must pay for any return postage costs.
Any approved refunds will be issued to the account you made the purchase as soon as we have received the item/s back (no later than 7 days after received).