Dispatch & Delivery Times

 

 

Customer Notice

We are currently dispatching all orders within our usual time frame.
The Royal Mail & our Couriers are all doing an amazing job to get your deliveries to you as quickly as possible during this challenging time.
Whilst the vast majority of deliveries are still arriving in good time, it is inevitable that a small proportion of deliveries will take a bit longer than normal due to some localised disruption within the delivery network.
We would advise our customers to take this into consideration & allow some extra time for orders to arrive.

 

Dispatch Times

All our products are made to order.
Generally we aim to complete & dispatch all orders within 2 – 4 Working Days.

*Priority Orders are guaranteed to be dispatched within 1 Working Day (select option at checkout – *extra fee £1.95).
Working Days are Monday – Friday.
Priority Orders placed before 1PM: Will be dispatched the Same Working Day.
Priority Orders placed after 1PM: Will be dispatched the Next Working Day.
We will send you a notification via email to let you know when your order has been completed.

Delivery Times

As soon as your order has been dispatched the Estimated Times we would then expect your order to arrive are as follows.

1st Class:  Estimated 1 – 3 Working Days.

FREE UK Delivery

We offer Free delivery to anywhere within the UK mainland for orders over £60.
(Free postage option must be selected during checkout)

For orders less than £60 the shipping charges are as follows for 1st Class..
A5 Print – £2.00 + £0.25 per extra item.
A4 Print – £2.25 + £0.25 per extra item.
A3 Print – £4.95 + £0.50 per extra item.
A5 Frame – £2.90 + £0.75 per extra item.
A4 Frame – £3.50 + £0.95 per extra item.
A3 Frame – £5.95 + £1.25 per extra item.
A2 Frame – £7.95 + £1.25 per extra item.

Collection

*Please Note: Our collection service has been temporarily suspended until further notice to help protect our colleagues & customers.

We now offer local collection from our premises in Plymouth.
If you choose the option to collect your order it will be ready for collection within 2 Working Days.

*Priority Orders are guaranteed to be ready for collection within 1 Working Day (select option at checkout – *extra fee £1.95).
Collection Times are Monday – Friday 10AM – 3PM.

Priority Orders placed before 1PM: Will be ready for collection the Same Working Day.
Priority Orders placed after 1PM: Will be ready for collection the Next Working Day.
We will send you a notification via email to let you know when your order is completed & ready for collection.

Problems with your order?

We want total 100% satisfaction for our customers.
We will always do our best to sort any problems for you as quickly as possible.
Please contact us via email  quoting your order number if there is any issue with your order.

Replacements will be offered for damaged goods or any mistakes on our part.
(please provide photo evidence, so we can deal with your issue swiftly).
Any returns must first be approved by us.
We will not be held liable for buyers mistakes, including text errors or poor quality images provided when placing an order.
However, we have every sympathy that mistakes do sometimes occur, so please let us know if this has happened as we will always try & help in some way.

Returning your item/s
All returns must first be approved by us.
If your return is accepted, your item/s must be returned complete & including all packaging as sent + the packing slip (which includes your order number) within 30 days for refunds to be valid.
The buyer must pay for any return postage costs.
Any approved refunds will be issued to the account you made the purchase as soon as we have received the item/s back (no later than 7 days after received).