Contact

Frequently Asked Questions

Have a question?
To try & save you a bit of time, please have a look through our list of frequently asked questions to see if you can get a quick answer to your query.
Of course if you require any further help, feel free to send us a message via the contact form on this page.
The information on this page should be used as a guide & we will do our best to keep it regularly updated to help answer your questions more quickly.

My Account

How can I register an account with ABC Prints?

An account will automatically be created for you after you make your first purchase.
All you need to do is enter your details & create a password on the checkout page & complete your order.

 

Placing Your Order

Can I see a preview/proof of my print?

We don’t normally send proofs as it slows down the order process which results in increasing the overall delivery time of your order.
However, if you’re not in a rush to receive your order & wish to see a proof before we dispatch your print, please add the request into the notes section during checkout.
We will then send you a proof via email, so you can check whether you are happy with everything before we proceed.
Note: Your order will then be placed on hold until we email your proof & we get an approval back from you.

My order is being sent as a gift, can you remove the price from the invoice?

We appreciate that most of our items are gifts which are often sent direct to the recipient.
The package itself will only include a Packing Slip which doesn’t show any price information, but confirms all other details of your order.
An invoice/confirmation email which does include billing information will be sent direct to your email address when you complete checkout. This is to be kept for your own records.

Can my item/s be gift wrapped?

Unfortunately we don’t currently offer a gift wrapping service.

Where can I get a Coupon/Discount Code?

Our main Coupon Codes can be found here.
We also sometimes provide exclusive coupon codes that can only be used by our existing customers in our Newsletters.
It’s also worth connecting with us on Facebook & Twitter as other coupon codes are published on our social media channels from time to time.
Please Note: ALL Coupon Codes must be used at the time you complete your order to claim any discounts. No discounts can be applied once you have completed checkout.

I can't add an item to my basket?

There could be a couple of reasons why this may be happening..

1. An item can’t be added to the cart until all *Required Fields have been completed on an item page.
Please ensure you have fully completed all the required fields and try again.

2. If the item includes Photos..
There can sometimes be a delay of your photos uploading when adding to the basket.
This is more common if you are using a mobile, tablet or if you have a slow internet connection.
Also, if the size of the files are quite large it may take longer.

Please try again from another device, such as a desktop computer if possible.

If you continue to have any problems, please let us know.

I've made a mistake on the details I submitted for my order - What can I do?

It is the customers responsibility to check that all details are correct when placing an order.
If you have made an error & your item hasn’t been dispatched yet, then we will do our best to make any changes for you if you notify us of the mistake in good time.
Please Contact us as quickly as possible, quoting your order number & let us know the changes you require.

However, if your item has already been dispatched, then we will not be able to edit your purchase.
In this case all we can do is suggest you buy a replacement.
Whilst we will do all we can that is reasonably possible to help resolve any error when possible, ultimately we will not be held liable for buyers mistakes.

Why haven't I received an order confirmation or dispatch email?

Please check your email spam folder. The most likely reason our emails may not have reached your inbox may be due to your spam filter settings of your email provider.
We recommend you add our email to your address list (sales@abcprints.co.uk) to help ensure our mail reaches your inbox.

If the email isn’t in your inbox or spam folder, the second most common reason is that a typo error may have been made when adding your email address during checkout. This would mean that our website doesn’t have your correct email address.
If you need any help with this, or have any further questions please contact us.

Delivery Questions

How long will my order take to be delivered?

Your order will normally be dispatched within 1 or 2 Working Days. (may be longer for large orders or during busy periods).
We will send you an email notification as soon as your order is completed.

The delivery time will then depend on the type of postage you choose.
1st Class – Usually 1 – 2 Working Days.
2nd Class – Usually 3 – 5 Working Days.
Please see our Shipping & Returns page for more details.

Can I collect my order in person instead of having it posted?

Unfortunately we do not offer a collection service.
All our orders are posted via the Royal Mail to ensure quick & safe delivery.

I haven't yet received my order - Where is it?

Please check if/when we dispatched your order.
We send out an email to notify you when your order has been completed.

How quickly your order then takes to arrive will depend on the postage method you have chosen. As a general guide..
1st Class Postage usually takes 1 – 2 Working days.
2nd Class Postage usually takes 3 – 5 working days.

If it hasn’t arrived to you within this time.
Please check with your Local Royal Mail Sorting Office as they may well be holding it for you.
(it’s worth checking even if you haven’t had a card through your door).
It might also be worth checking with your neighbours to see whether they have taken the delivery for you if you were not in at the time it was delivered.

Any further problems then please Contact Us quoting your order number & we will investigate further for you.

Other Questions

Can you provide bulk discounts?

If you wish to purchase just a few items together we generally give discounts automatically, such as options for free postage or other promotions if your order is over a certain amount.
However, if you’re an organisation who is interested in working with us or you want to request wholesale pricing then please contact us with full details of your requirements & we will be happy to discuss further.

We're a charity, can you help us?

We always work to support charities or good causes when we can.
However, please understand that we do get many requests for free items etc.
Whilst we may not always be in a position to be able to provide free contributions, we will in most cases make some effort to help in some way if we can.
If you represent a charity, please feel free to contact us providing full information about yourself & your relationship with the charity + details of your request. We will then be happy to get back to you.
Thank you.

The best way to contact us is online. You can send us your query any time & we will get back to you as soon as possible.

Please send us a message, quoting your order number if applicable.

Leave us a message