Frequently Asked Questions
Have a question?
To try & save you a bit of time, please have a look through our list of frequently asked questions to see if you can get a quick answer to your query.
Of course if you require any further help, feel free to send us a message via the contact form on this page.
The information on this page should be used as a guide & we will do our best to keep it regularly updated to help answer your questions more quickly.
Accounts are not required, however they can provide our customers with added benefits & features.
All customers have the option to use ‘guest checkout’ if they prefer.
To create an account please tick/check the “Create Account” box on the Checkout Page.
Then simply enter your details & create a password on the checkout page & complete your order.
An email will then be sent to you providing your New Account details & login information.
Placing Your Order
We don’t normally send proofs as it slows down the order process which results in increasing the overall delivery time of your order.
However, if you’re not in a rush to receive your order & wish to see a proof before we dispatch your print, please add the request into the notes section during checkout.
We will then send you a proof via email, so you can check whether you are happy with everything before we proceed.
Note: Your order will then be placed on hold until we email your proof & we get an approval back from you.
Yes, we do offer a custom design service & can usually create any type of design you want. If you have an idea in mind, please complete the form on our Custom Designs page providing FULL details of exactly what you require. Our designers will then be able to provide you with a quote.
We appreciate that most of our items are gifts which are often sent direct to the recipient.
The package itself will only include a Packing Slip which doesn’t show any price information, but confirms all other details of your order.
An invoice/confirmation email which does include billing information will be sent direct to your email address when you complete checkout. This is to be kept for your own records.
Unfortunately we don’t currently offer a gift wrapping service.
Our main Coupon Codes can be found here.
We also sometimes provide exclusive coupon codes that can only be used by our existing customers in our Newsletters.
It’s also worth connecting with us on Facebook & Twitter as other coupon codes are published on our social media channels from time to time.
Please Note: ALL Coupon Codes must be used at the time you complete your order to claim any discounts. No discounts can be applied once you have completed checkout.
There could be a couple of reasons why this may be happening..
1. An item can’t be added to the cart until all *Required Fields have been completed on an item page.
Please ensure you have fully completed all the required fields and try again.
2. If the item includes Photos..
There can sometimes be a delay of your photos uploading when adding to the basket.
This is more common if you are using a mobile, tablet or if you have a slow internet connection.
Also, if the size of the files are quite large it may take longer.
Please try again from another device, such as a desktop computer if possible.
If you continue to have any problems, please let us know.
It is the customers responsibility to check that all details are correct when placing an order.
If you have made an error & your item hasn’t been dispatched yet, then we will do our best to make any changes for you if you notify us of the mistake in good time.
Please Contact us as quickly as possible, quoting your order number & let us know the changes you require.
However, if your item has already been dispatched, then we will not be able to edit your purchase.
In this case all we can do is suggest you buy a replacement.
Whilst we will do all we can that is reasonably possible to help resolve any error when possible, ultimately we will not be held liable for buyers mistakes.
Please check your email spam folder. The most likely reason our emails may not have reached your inbox may be due to your spam filter settings of your email provider.
We recommend you add our email to your address list (firstname.lastname@example.org) to help ensure our mail reaches your inbox.
If the email isn’t in your inbox or spam folder, the second most common reason is that a typo error may have been made when adding your email address during checkout. This would mean that our website doesn’t have your correct email address.
If you need any help with this, or have any further questions please contact us.
All our products are made to order.
Orders are generally completed & dispatched within 2 – 4 Working Days.
Priority Orders are dispatched within 1 Working Day (select option at checkout).
We will send you a notification via email to let you know when your order has been completed.
The delivery time will then depend on the type of postage you choose.
1st Class – Usually 1 – 3 Working Days.
Please see our Dispatch & Delivery Times page for more details.
Yes, we do offer collection from our premises in Plymouth. Please select that option at checkout if required.
Please see our Dispatch & Delivery Times page for more details.
Please check if/when we dispatched your order.
We send out an email to notify you when your order has been completed.
How quickly your order then takes to arrive will depend on the postage method you have chosen. As a general guide..
1st Class Postage usually takes 1 – 3 Working days.
If it hasn’t arrived to you within this time.
Please check with your Local Royal Mail Sorting Office as they may well be holding it for you.
(it’s worth checking even if you haven’t had a card through your door).
It might also be worth checking with your neighbours to see whether they have taken the delivery for you if you were not in at the time it was delivered.
Any further problems then please Contact Us quoting your order number & we will investigate further for you.
All our items are available in bulk.
If you wish to purchase just a few items together we generally give discounts automatically, such as options for free postage or other promotions if your order is over a certain amount.
However, if you’re an organisation who is interested in working with us or you want to request wholesale pricing for any orders over £150 then please contact us with full details of your requirements & we will be happy to discuss further & provide you with a quote.
We always work to support charities or good causes when we can.
However, please understand that we do get many requests for free items etc.
Whilst we may not always be in a position to be able to provide free contributions, we will in most cases make some effort to help in some way if we can.
If you represent a charity, please feel free to contact us providing full information about yourself & your relationship with the charity + details of your request. We will then be happy to get back to you.
The best way to contact us is online. You can send us your query any time & we will get back to you as soon as possible.
Please send us a message, quoting your order number if applicable.
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